In many ways, the connected network nature of the ‘Internet of Things’ is the perfect partner for hotel operations and the hospitality industry in general. Read more
customer loyalty
In February 1983 Holiday Inn launched the first hotel Loyalty programs, and two months later Marriott followed the precursor launching its own hotel reward program. The foundations of one of the biggest hospitality Read more
Managing the reputation of hotels in the digital age is its own animal. With multiple channels of engagement and bookings come multiple opportunities for strategic management — and, equally, the risk of having Read more