Innovative Technologies

Luxury Hotel

Traveling to unknown soil is something close to everyone’s hearts. It is our chance to free our minds from routines and troubles for a few days. It is a way to pamper ourselves for a change and the luxury hotel business rests upon offering up the best experience of our lives.

When you take a glance at a hotel room, you see a bed, night-lamp, TV on the wall, a bathroom, and furniture here and there for our convenience. But, hotel rooms are changing at a rapid speed, especially luxury hotels that are determined to pique traveler’s interest. However, the completion in the hospitality industry is ruthless and offering guests a lasting impression has never been this difficult.

With everyone incessantly active on social media and possessed a platform to criticize instantly, it has become quite difficult to stay on top of hospitality trends. On the contrary, technology has lent a helping hand. According to Allied Market Research, the global luxury hotel market is expected to reach $20.44 billion by 2022 and the increasing adoption of advanced technologies such as the Internet of Things (AI) and robotics have boosted the market growth. Moreover, from mobile check-in to high-speed internet connection and smart hotel assistants, several technological advancements have helped gather tourists’ attention.

Here are a few emerging technology trends that would certainly change the tourism and hospitality industry as we know it.

Smart rooms

It is an era of smartwatches, smart shoes, and smart homes. So, it shouldn’t be a surprise if you saw an advertisement for smart hotels with smart rooms. The technology has become vital for the hospitality sector as it includes automated checkout services, the use of IoT and wireless data linking, and personalized environmental settings within the hotel room. The luxury hotels aim to offer the utmost luxury to their customers and a fully-customized experience helps them create their brand identity.

Luxury Hotel
Luxury Hotel Room

Mobile travel assistant

The use of travel assistant is the cutting-edge technology in the hospitality industry and luxury hotels should make the most of it. Mobile travel assistants such as manet offer you a unique, simpler, and user-friendly way to keep in touch with your beloved, use offers & services offered by hotels, and explore the city with just one tap. It offers you information regarding currency exchange, places to visit, buy tickets to the city’s prime attractions, and much more.

Virtual reality tour & hotel robots

Virtual reality (VR) technology has entered the real estate market to offer a tour of the flat without setting foot on the property. It creates a digital environment for customers to explore to check out services of the luxury hotel from their own home.

Customers can experience the tour of the hotel before making a booking. What’s more, several hotel websites now offer VR tours and 360-degree videos during the booking process to help customers understand exactly what they are spending their money on.

Apart from this, the use of robots is one of the most fascinating hospitality trends as it uses the most advanced technology available to use to improve traveler’s experiences. There are already several examples where luxury hotels are using robots for greeting guests, offering tourist information, and even for room service. Moreover, robots are not used for restaurant waiting, security, and luggage transportation. This minimizes interaction with hotel staff and frees them to attend to crucial issues that demand human interference.

Robot Butler for hotels
Robot Butler for Hotels

Mobile check-in and contactless payment

Mobile check-in allows travelers to check-in using the mobile app without and reduces friction for customers. Moreover, it eliminates human interaction, and customers can check-in according to their convenience and reduces waiting time. On the other hand, mobile check-in helps luxury hotels to carry out the check-in process without troubling customers and physical interaction, which has become essential owing to the Covid-19 pandemic.

The pandemic has helped the widespread adoption of contactless payment technology. It not only helps to improve the speed of transactions but also offers additional comfort to customers as they do not need to carry their cards all the time. The increasing demand for mobile wallets and wearables has further supplemented the growth of contactless payment technology. With the experience of the Covid-19 pandemic still fresh in minds of travelers, contactless payment is on the verge of becoming a necessity.

Artificial intelligence for personalization

AI offers the simplest way to represent how the luxury hotel business is evolving. The ultimate goal is to offer a seamless and enjoyable experience during their stay and AI could help create an experience suitable to their preferences and choices. After analyzing guest data, AI can map and identify user preferences to create an ideal accommodation package. As per analyzing several customer’s travel plan data, luxury hotels can develop more targeted marking campaigns and understand what customers want.

Robot concierge for hotels
Artificial Intelligence in Hospitality

In the rapidly-evolving luxury hotel industry, it has become imperative to provide state-of-the-art facilities, impeccable customer experience, and a personalized experience that leaves a lasting impression. Advanced technologies such as AI, IoT, and contactless payments have helped the hospitality experience more streamlined and user-friendly, which is bound to gather more and more customers in the future.



Author bio: Swamini Kulkarni holds a bachelor’s degree in Instrumentation and control engineering from Pune University and works as a content writer at Allied Market Research. She is deeply fascinated by the impact of technology on human life.

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Hotel sign during winter

Winter is coming. Or, it may be already here, depending on where you live. Some areas of the continent have already seen their first snowfall. If you own or manage a hotel, winter always comes with a few trepidations and potential setbacks. But, this year, things might already feel worse than ever.

winter hotel
Image by Ivana Mariankova from Pixabay

The COVID-19 pandemic has taken a huge hit on so many industries, and the hospitality sector has been severely impacted. While hotels have been heroes in times of need, with some housing first responders and healthcare staff, paying guests haven’t been as prominent this year. Part of that is due to travel restrictions because of the pandemic — the UK just implemented another strict travel ban to mitigate the risk of new COVID variants. Therefore, many people just aren’t going out and travellingtravellersthey usually would out of fear.

On top of the pandemic, winter weather can play a huge part in how slow the hotel business can be this time of year.

One way you can navigate the winter months and not only stay afloat but find success, is to use a hotel app. You can expect a digital transformation within the industry in a post-pandemic world. People will want a personalized experience and access to different amenities in the palm of their hand. You can get a jumpstart on that transformation by using your app now to get through the winter.


Make Your Guests Feel Safe

Unfortunately, winter is also commonly known as flu season. This year, that can have an impact more than ever, since COVID cases are still spiking in certain parts of Europe and the world beyond. While the best way to prevent the flu is to get a yearly vaccine, people can reduce their chances of getting sick by:

• Staying home if they have symptoms
• Washing their hands frequently
• Staying socially distant from others

Those tips might sound familiar, as they’re the same rules everyone should follow for COVID-19. While people have the responsibility of taking their health into their own hands, they also want to know the places they visit are doing their part to keep things hygienic, too.

public health best practices
Image by Klaus Hausmann from Pixabay

As more people start to travel again, you can give your guests peace of mind by keeping your hotel safe and clean. Disinfect surfaces and rooms frequently, and make sure your guests know the efforts you’re putting forth. Additionally, you can provide information about social distancing and best practices to stay healthy.

All of this information can be provided to your guests via your app. You can even let them know when their rooms have been cleaned, and every safety measure you’re taking to keep them healthy during their stay.


Keep Your Staff Informed

Your hotel has already undoubtedly had to go through some changes this year because of the pandemic. In winter, even more changes can occur in a matter of hours. It’s important to be able to communicate with your staff as effectively and efficiently as possible.

If a disaster occurs from a winter storm, you’ll want everyone to know quickly. It might be a burst pipe, a broken furnace, or damage to the actual structure of your building.

Whatever the case, you will need a direct line of communication with your employees. You should be able to inform them of what is going on, what your expectations are, and what they should be doing.

online training course for hotel staff
Image by Tumisu from Pixabay

Your app can help you do that, so there is no confusion as to what the recovery plan is. Your employees can stay safe, and you’ll be able to communicate digitally to make sure your hotel gets back to business as quickly as possible.


Attract Guests Throughout the Winter

Despite COVID, threats of bad weather, and other wintertime setbacks, it’s more important than ever to continue to market your hotel. In Prague and Rome, where the hospitality industry was significantly hit by COVID, the revenues per available room (RevPar) dropped by 78% and 86%, respectively for during March 2020. If your business is on the line, finding ways to keep guests coming throughout this cold season is crucial to keep things running.

Thankfully, having an app and getting on board with technology is a great way to start. You can market yourself through your app, and people will learn more about you from the palm of their hand. Customizable services are a great way to attract people to stay with you, especially when they can control those services on their phones. Some ideas for custom amenities include:

• Different room types to choose from
• Minibar options
• Various bathroom product brands
• Access to streaming services on the television
• Access to different areas of the hotel, including the pool and gym

Everyone wants a customizable experience, and they don’t want to have to make a phone call to the front desk or ring for room service all of the time. In today’s digital world, including as much information and as many services as possible on your hotel’s app can make a big difference in how you market yourself to travelers.

The possibilities are truly endless with a hotel app. From amenities and information about your business to suggestions on things to do and places to visit during a stay, you can give guests full control over their experience with you. During the upcoming winter months, that can be a crucial technique to help your hotel stay afloat and see success again.

Article by Luke Smith – Manet Guest Writer & Technology Enthusiast

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empty hotel corridor

As predicted by world’s leading virogists , after the initial covid-19 outbreak, a second pandemic wave has followed in autumn 2020. Today we’re right in the middle of this wave, we can’t predict when it will end and experts say it might be followed by a third one.

Governments and health organizations have taken new measures in an effort to flatten the contagion curve. These measures have inevitably put the world economy in difficulty for a second time and, as during the first pandemic wave, one of the most affected by the covid-19 industries was again the hospitality industry.

Travel restrictions, national anti-contagion measures and the fear of being infected have practically eliminated all flows of leisure or business travelers. As a consequence, hotel bookings, as during the first pandemic wave, have collapsed again and hotel companies all over the world have gone into crisis.

However, in every crisis there are hidden opportunities and during this second pandemic wave, the biggest opportunity that emerged for hoteliers was that of covid hotels.

What is a covid hotel?

Covid hotels are accommodation facilities where covid-19 infected people, who do not need hospitalization or are asymptomatic, can quarantine until they until they get over the infection. These people cannot be hospitalized, as they would occupy precious hospital beds needed by severe covid-19 patients, and cannot either return to their homes, as they would risk infecting their cohabiters and loved ones.

man in quarantine for covid 19
Image by Tumisu from Pixabay

This is why local health organizations and governments have requisitioned hotels in order to transform them in quarantine facilities that can help hospitals optimize their bed capacity and covid-19 infected citizens transition into normal life without the risk of infecting their peers.

A new business opportunity for hoteliers

Covid hotels represent a new big business opportunity for hoteliers affected by the recent pandemic crisis.

Hoteliers who decide to transform their hotels into covid-hotels can keep generating revenue until the pandemic crisisi has ended and tourism starts recovering again. However, managing a covid-hotel is not as simple and straightforward as managing a leisure or business oriented hotel.

Image by Markus Distelrath from Pixabay

Covid hotel clients are people who cannot leave their rooms, cannot come into physical contact with other people or with hotel employees and therefore they need food&beverage delivered to them daily as well as good phone and internet connectivity in order to communicate with their loved ones and work remotely.

It’s easy to imagine that, today, there are no hotels built keepin a covid-19 crisis in mind. That’s why most hotels are not organised to meet covid-19 safety measures and quarantined people needs.

For example, today most hotels will find really hard providing their clients with a 24.7 fast internet connection as well as with an efficient real-time food&beverage ordering&delivery system. Imagine how much a hotel’s internet connection can slow down when all its guests perform videoconferencing or movie streaming at the same time throughout all the day.

Imagine also how difficult can be for reception employees to receive and dispatch room service orders for breakfast, lunch and dinner for all their rooms at the same time.

Therefore the question arises spontaneously: how can hoteliers overcome the above mentioned difficulties and transform their hotel into a covid hotel in order to adapt their business to the new market scenario and manage to get over the current crisis?

The answer to this question is quite complex. However it can be summed up in 4 words: thanks to Manet technology!

Let’s discover more about this technology in the following paragraphs.

How can Manet technology help covid hotels meet staff and guest needs?

What is Manet?

Manet is an advanced mobile assistant and concierge packed in a smartphone and designed to replace traditional hotel room telephones. Among its features there are unlimited internet connectivity, unlimited worldwide calling, public health and safety tools, 24.7 voice and text communication with hotel reception and advanced service ordering and booking tools allowing on, one hand, hotel guests to have their hotel’s services at their fingertips and, on the other, hoteliers to satisfy guest needs and manage hotel facilities at best.

Manet Mobile Smart Travel Assistant
Manet smart mobile assistant and digital concierge

So let’s see how these features can provide fine solutions to covid hotel needs.

Digital communication and entertainment

Each Manet device works as a very fast wifi internet hot spot. Therefore, covid hotels equipped with Manet can provide each one of their guests with an individual fast and efficient internet connection allowing them to surf the web, perform videoconferencing, work remotely and stream movies or music without experiencing internet connectivity lags and drops.

Food order and delivery

People who quarantine for covid-19 in covid hotels need food delivered directly to their rooms more times per day. With Manet devices, menu and order management become easy and straightforward both for guest and hotel staff as the Manet platform includes a smart food order management system that enhances the guest food ordering experience and facilitates order dispatch on the hotel staff side.

room service delivery
Image by Franck ROCHETEAU from Pixabay

Guest-reception communication

Manet devices include smart voice, video and text communication channels aimed at enhancing guest–reception communications. Guests can choose either to call, videocall or text the reception and receptionists can also send one-to-one or one-to-many push messages to their guests. All these options make communication easy and safe for guests and hotel staff as they can choose the communication channel that best fits their needs and their mood without any physical contact that could increase covid-19 infection spreading.

Easy and constant communication with health professionals and authorities.

Last but not least, Manet devices provide their users with real-time public health notifications, issued by local health authorities, as well as with public safety numbers that can be reached with a simple screen tap. Thanks to Manet devices it is also very easy to find and communicate with hospitals and pharmacies located near every Manet-equipped covid hotel.
Moreover, Manet devices have a built-in function allowing their users to request an in-house doctor visit, book an appointment at the doctor’s studio or even schedule a doctor-video-consultation at their convenience. This way they can have continuous medical assistance and feel safe during quarantine.

To sum up, the second covid-19 wave is a reality we must all deal with. A reality that has created lots of problems to solve as well as new business opportunities for hoteliers, hospitality professionals and covid-19 patients who need to quarantine away from hospitals and from their homes.

Once again, the most important problem solving factor, in this new tough scenario mankind is facing, is the same one that has helped humanity overcome the biggest obstacles encountered in the last decades. This miraculous factor is simply technology!

Article by Athanassios Karaiannis, Digital Marketing Specialist

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Cloud computing - Manet Mobile Solutions

Manet Mobile Solutions (MMS) continues performing innovation on its IT platform to implement increasingly smart and flexible digital solutions for Travel industry. Thanks to its devops partner, Neboola, a new cloud platform has been implemented on Amazon AWS to drive our Continuous Improvement approach.

Neboola recently helped MMS to carry out a further step towards containerizing its digital services. The best choice in terms of costs and benefits to deploy a containerized cloud platform without the obstacle of external dependencies or legacy environments fell on ECS Fargate, the AWS branded and fully-managed container orchestration service, which allows excellent levels of scalability, reliability and cost optimization.

A few dozen yaml code lines were suitable for creating a Bitbucket pipeline to smartly automate the build and release of new software versions in the development and production environments.

Amazon AWS ECS is the simplest and most immediate way to quickly get in touch with the advantages of containerization. The choice to adopt this technology is essential to tackle the project by using an efficient and cost-effective approach.

I am very satisfied with the results obtained thanks to the introduction of these technologies. The cost of AWS ECS service is highly competitive and the effort required to see our software up & running is minimal with respect to the traditional IT architectures. This means accelerating new features release and cutting the time to market for our ideas and our new business initiatives. This can be extremely important both for startups and for traditional companies: this approach helps to become more efficient and to emerge in an increasingly competitive industry.

This is how Andrea Proietti, CIO at Manet Mobile Solutions, has commented his experience with AWS ECS.

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Hotel room

There’s no question about it: the COVID-19 pandemic has changed our world significantly. And now, countries around the world are seeking to carefully open up again, hoping that a vaccine is on the horizon, even as they prepare for the possibility of a second surge.

In our new normal of optimism mingled with anxiety, hoteliers find themselves operating in a very different environment than what they’re accustomed to. In short, our world has changed, and the hospitality industry is having to change with it.

Tourists during covid-19 times
Photo by Victor He on Unsplash

The good news, though, is that technologies are able to make it easier than ever for hoteliers to give their guests first-class experiences. With hotel apps that your guests canenjoy on their mobile devices, you can provide them with the kind of service they’ve come to expect but at a distance that keeps everyone safe during COVID-related restrictions. This article describes best practices for using hotel apps to enhance your guests’ experience.

Contactless Service

In this era of social distancing, your guests are probably going to want to limit their contact with hotel staff as much as possible. The good news, though, is that you don’t have to be face-to-face with your guests to provide them with extraordinary service.

Manet App - Digital Concierge

Manet’s app, for instance, can be used directly to your guests’ smartphone or other mobile devices. With this app, your guests can access every ancillaries your hotel has to offer, from ordering room service and reserving seats for breakfast in a common area to digitally checking in and out and making payments remotely.

Going Digital

In addition to apps that guests can use directly by using ttheir smartphones or tablets , hoteliers can also provide proprietary digital devices that are keyed to unique services to upgrade your guests’ stay experience .

Manet devices, for example, can offer free calling as well as unlimited internet and wifi hotspot capabilities. Plus, thanks to tourist content and services available on Manet devices, your guest will always be in-the-know regarding the latest and greatest must-see attractions near them.

Manet App - Digital Concierge

And travel assistants such as these can be customized precisely to your guests’ needs. They can be used to help guests research the area, locate tourist attractions and shopping and dining venues, learn about local customs, and even help with foreign languages and currency conversions.

All your guests need to do is grab the digital device that will be ready and waiting for them in their rooms and then hit the road! Plus, if you want to take your service to the next level, you might provide a lightning-fast car charger or Bluetooth speaker to take along with them.

Mobile travel assistant charging in car
Photo by form PxHere

That will provide an added bit of security, knowing that this essential device will always be charged and ready, no matter how long your guests’ adventures may be. Best of all, it is precisely that kind of attention to detail, that kind of thoughtful finishing touch, that can win your guests’ loyalty for years to come!

SaaS Tools

Customizing and optimizing your guests’ experience isn’t only about making the best use of customer-facing apps and devices. You can also deploy these tools to learn about your guests, your operations, and what you might do better to boost your revenues while ensuring your guests’ stay is the best it can be.

Manet dashboard tool, for example, provides virtually limitless opportunities to learn about your guests, their needs, and their expectations. Geolocation capabilities in customer apps and digital devices provide important data on your habits, such as identifying local attractions that your guests are most likely to visit, as well as which customer demographics are most likely to be drawn to these attractions and when.

Manet Dashboard

Once you understand not only what your clients expect, but also what they like, you can provide customized recommendations, communicated immediately, and directly to your guests through your hotel app or digital device. “Heat maps,” for instance, can identify your guests’ aggregate locations once they leave your hotel and allow you to send push notifications for promotions and deals offered by partners and affiliates.

Premium features can also be offered through these apps and digital devices, providing an additional revenue stream. Guests can pay for these premium services on-demand, giving you a new tool for upselling without requiring face-to-face contact with your guests. And that not only protects your add-on services revenue streams, but it also provides the customization that ensures an outstanding customer experience.

The Takeaway

There’s no question that life as we know it has changed since the advent of COVID-19. As a hotelier, you’re going to be serving a customer base that is, in some ways, quite different than before the pandemic.
But, no matter what the impact of the virus may be, all guests want essentially the same thing: safety, peace of mind, and a good experience. And today’s technologies are perfectly designed to help you provide exactly that, no matter what the pandemic may bring.
Through the use of hotel apps, you can offer your guests superb, highly customized service, with minimal physical contact. From mobile check-ins and smart rooms to pre-programmed travel assistants, technology can help you not only maintain your stellar service reputation but bring it to the next level of excellence!

Article by Luke Smith – Manet Guest Writer & Technology Enthusiast

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Technology in Luxury Hotels - Manet Mobile Solutions
digital transformation in hospitality after covid 19 emergency

With continuous changes and developments in the digital world, industries and businesses need to adapt to the latest technological innovations and advancements.

After every decade, every industry experiences the need to go through a series of technological changes and transformations. And same is the case with the hospitality and food and beverage industry.

Modern hospitality dynamics


Today, hotel guests prefer to stay at those hotels than can offer a personalized hotel experience to their guests. Right from selecting the best snowbird heliskiing destinations to getting details about accommodations and reservations; people prefer a more quick, reliable and efficient customer service.

Benefits of providing personalized services to the clients

All kinds of hotel operators are actively adapting to the latest technologies that are specially made for the hotel industry. Right from building personalized mobile apps to providing virtual room tours, hotel operators are using all their digital resources to improve the overall quality of their service for their clients.

Today, hotels are aware of the competition between both new and old hotel operators. As a result, businesses are striving hard to find stand out by offering more personalized services to their clients.

To survive amidst the corona pandemic, companies need to upgrade their internal and external business operations.

The Internet of Things (IoT) in the hospitality industry

The Internet of Things (IoT) in the hospitality industry

By using the latest technological solutions, hotel operators can address different issues related to the hospitality industry and find effective ways to solve them.

Today the use of the Internet of Things (IoT) can be seen everywhere. Through smart rooms, guests can control all different amenities. And with the help of AI bots, guests can get a timely response on behalf of the hotel operators.

Whether it is IoT (Internet of Things), AI (Artificial Intelligence) or VR, (Virtual Reality), the hotel industry is benefiting a lot by using these technologies.

Giving access to different amenities and services through the mobile app or voice assistants

Just like any other service industry today, clients expect a smooth and uninterrupted hotel experience. The use of technology and the level of service given to customers should be better than what clients have access to at home.

With the rise of Airbnb and other online lodging services, accommodation that is backed by IoT and other smart features are becoming more popular among the general public.

• An IoT enabled smart room allows guests to access all amenities and services through the hotel’s own mobile app or voice assistants like Siri or Alexa.
• In smart rooms, all appliances, gadgets, and amenities are controlled by IoT hardware and voice assistants.
• Smart rooms help the guests to get more personalized and timely services from the hotel operators.

The use of automated chatbots in the hospitality industry

AI solutions, when combined with ML (machine learning), can determine big data that gives more accurate estimates for improving the decision-making powers.

One of the most famous examples of the implementation of AI in the hospitality industry is the increasing use of chatbots. These automated bots can:

• Help to improve the overall user experience of guests during their stay at a hotel.
• Are programmed to interact with hotel guests through various apps.
• Can provide relevant information regarding purchase history, accommodation, food preferences, online and offline payment options, recreational activities offered, etc.

With time and continuous testing and support, these bots tend to improve and become more for giving suggestions and recommendation to guests.

Analyzing and predicting booking behaviour

AI-driven bots are more responsive and quick. They can provide prompt answers and suggestions to guests on time. Chatbots have undoubtedly become the foundation of the entire hospitality industry.

Right from making reservations, to providing online customer support when combined with machine learning algorithms can help to predict customer behavior while making a booking with a hotel operator.

Giving virtual rooms tours to guests

With the help of AR, ML, and VR technologies, hotels can provide virtual rooms tours. To experience these virtual tours, people need to have:

• Access to a computer
• Any smart device with a Wi-Fi connection
• VR glasses
• Headsets

In some cases, hotels provide headsets to their clients. Through customized hotel apps, users can access all kinds of information regarding accommodation, food, and other services charges.

To sum up

Considering the current situation regarding the COVID 19 outbreak, a branded hotel application can help both customers and hotel operators to interact without any form of physical contact.

Moreover, guests can access any hotel service from anywhere anytime. Furthermore, guests can receive various notifications, alerts, messages, and updates through these apps. Therefore, customers can make online bookings, check-in, and check-out through these apps.

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travel technology

Technology continues to influence every part of our lives, from communication and commerce through to navigation and networking. No aspect of modern life has been impacted more than travel, with technology affecting every single aspect of the travel experience. Whether it’s booking accommodation, getting around a new city, or organizing work as a travel professional, let’s take a look at how travelers benefit from technology every single day.

airplane on globe

Instant global communication

Many of the benefits ascribed to technology come under the banner of communication. Never before in human evolution have we had the ability to communicate with anyone at any time. This is especially useful for travelers, who often need to talk with multiple people across continents and time zones. The combination of global networks and mobile devices has made communication easier than ever before, which means you can book a flight, reserve a hotel room, or manage your work emails on the go.

Smart mobile travel assistants make communication easier than ever before, with free calls and internet services allowing travelers to contact nearby businesses and move around like a local. These tools offer a tailored and personal approach to modern travel, as guests are able to communicate, access useful guides, and book tickets for local attractions. Smart mobile travel assistants are equally great for accommodation providers and travel professionals, because they can add value through improved revenue streams and analytics while enhancing the customer experience. 

Information and advice

The internet is a fountain of knowledge and advice, sometimes to its own detriment. Every regular traveler understands the importance of accurate and up-to-date information, with online forums and social platforms often used for travel inspiration and research. Smart mobile travel assistants are a great way to access relevant information in a customized and trustworthy package.

Dedicated travel apps have been tailor-made to solve common travel problems and provide a great user experience. By providing your guests with a free and accessible source of communication, they can access great deals and relevant tourist content. These apps work across the city and within your own hotel, with deep room integration enabling things like room service and automation.

traveler with travel tools

Comparison and contrast

Despite its free-wheeling reputation, travel typically involves lots of research and screen time. With more products and services out there than ever before, it’s important to compare and contrast services in order to find the perfect fit. Comparison websites provide travelers with an easy way to research accommodation, tours, insurance, and anything else that’s integral to the travel experience.

While comparison websites are incredibly useful, sometimes too many options can lead to confusion and paralysis. Travelers now demand a more tailored and streamlined approach, with some comparison services able to learn from past choices and provide valuable recommendations. Smart narrow-cast advertising provides a similar approach, with businesses able to reach out to customers on their own terms. When these services are integrated with travel apps, hotels and other businesses can benefit from improved business opportunities.

Navigation and time management

Travelers need integrated maps and navigation services every single day. Gone are the days of large paper maps. Now we can fit an accurate map of the entire globe in the pocket of our jeans. Whether it’s navigating public transport in a new city, finding the fastest way to the airport, or working out if you’ve really got time for lunch, technology makes navigation and time management easier than ever before.

Smart mobile travel assistants provide personalized help wherever you go, with travelers able to take advantage of browsers, integrated content, and geolocalization features. While Google Maps and other navigation tools are available to everyone, a dedicated operating system designed especially for travelers provides a much richer and more comprehensive travel experience.

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Traveler using technology

The travel and hospitality industries are constantly growing and changing. With technology being developed every day, it can be difficult to keep up with the newest gadgets and platforms. However, it’s important to learn about and incorporate these technologies, as they have the potential to elevate every aspect of a traveler’s experience.

4 Technologies Changing the Travel Industry

Whether you’re a hotelier, tour operator, restaurant owner, or avid traveler, utilizing these 4 technologies will enhance the experiences of you and your guests, and ensure that you’re in the know on today’s tech!

Mobile Travel Assistants

Mobile travel assistants are revolutionizing the hotel experience across the globe. Rendering hotel apps obsolete, mobile travel assistants provide everything a traveler needs, all packed into one smartphone. The capabilities of these devices can’t be overstated.

Hotels are placing mobile travel assistants in their rooms, giving guests access to the device 24/7 for the duration of their stay. Mutually beneficial to both guests and hoteliers, mobile travel assistants help guests organize their trip, allowing them to make bookings, find restaurants, watch audio guides and videos, get directions, and access all the tips and tricks they’ll need to have a great time. The smartphone also works in the hotel as a tv remote, room key, and mainline phone, allowing guests to contact the concierge, order room service, and more. It’s almost hard to believe all of this can be done from one device!

Linking up with mobile travel assistant technology is incredibly beneficial for hoteliers. With an organized web dashboard, hoteliers can access data (basic, non-private data) from the linked devices. This allows them to help guests quickly, centralize hotel services, receive more feedback, and access analytics and data regarding their guests’ average routines. This means that any hotel using these devices will be able to see which restaurants, activities, hotel services, and more are preferred by their guests. 

Given that mobile travel assistants also allow hoteliers to control their own advertisements on the device (creating an additional revenue stream), hotels can market the best possible services to their guests.

These handy devices are capable of providing free unlimited local and international calls, and free unlimited 4G WiFi with hotspot capabilities. Needless to say, mobile travel assistants have become a rising star among hoteliers and travelers alike.

Social Media and 360 Videos

It’s a bit of a no brainer that social media has affected the travel industry. However, considering these platforms are constantly updating, there’s always a new feature to take advantage of. Instagram has come out ahead as an important social media platform to master if you’re looking to bring attention to any destination. With viral hashtags and beautiful filters, some travelers even plan their trips according to what they’ve viewed on Instagram. 

This is why it’s more important than ever to understand how to market your business, city, or event online. Some current methods of marketing on Instagram include:

  • Advertising through popular Instagram accounts
  • Extensive research regarding popular hashtags
  • High-quality photo and video content
  • Consistent content upload schedule
  • Giveaways and contests for likes, shares, and follows
  • Sharing special discounts and coupon codes

There’s a new feature being used on various social media platforms that is changing the way people in the industry are marketing to potential travelers. Three-hundred-and-sixty-degree photos and videos are allowing businesses from all around the world to display their destination and services in a more immersive, emotional, and experiential way. Luckily, with the right camera, this feature is completely accessible to any business on social media. Take advantage of this amazing tool and connect with potential guests like never before.

Virtual Reality Travel

Virtual reality technology is becoming more and more prevalent across industries, and travel is no exception. This exciting platform takes immersive marketing to a whole other level. Using video and/or 360 photos, travelers can be transported all around the world with a VR headset. What better way to market your destination than by letting people experience it digitally? 

Virtual reality is a powerful destination marketing tool
Virtual reality is a powerful destination marketing tool

Virtual reality headsets go beyond pictures. Want to see the California redwoods? How about one of the shopping streets in Tokyo? Due to the design of the headset, people can immerse themselves in sounds and other physical sensations that make them feel as if they’ve just been flown across the planet. Interestingly enough, it’s not just parks, beaches, and other natural landscapes embracing virtual reality. More and more hotel chains are beginning to use VR to allow their potential guests to view their selection of rooms. People like to know what they’re getting into when traveling far from home. VR fills that gap.

Virtual reality is slightly less accessible than the other tools on this list, but that’s likely to change as this technology is being incorporated into more and more industries.

Packaged Travel Booking Websites

It’s pretty typical to book your flights, hotels, and activities online. What has become increasingly popular, however, is the rise of interlinked or multiuse booking websites, offering packages and deals for multiple aspects of the standard travel experience. This allows tour operators to offer clients a more convenient booking experience, and oftentimes, a better deal. Here are just a few of the reasons why booking online has completely crushed booking by phone or email:

  • Convenience
  • Ability to access quick reviews
  • Coupon codes
  • Place multiple bookings at once
  • Content available in multiple languages
  • Suggestions automatically generated

It only takes one look at the wildly popular website Trip Advisor to see the success of centralizing bookings for accommodations and events. Second only to the aptly named Booking.com, these websites have been incredibly dominant forces in the travel industry. 

Almost every new piece of technology, whether intended for the travel industry or not, can be utilized to enhance the experiences of both guests and business owners. This can be in the realm of increasing your hotel’s efficiency, in marketing your location, or in simply building an experience that is more convenient for travelers. If you aren’t using these four technologies, give them a try and see what they can do for you and your business!

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Manet Smart Travel Assistant

For years, hoteliers looking to enhance their guests’ travel experience have been using apps to make travel more convenient and personalized. However, while apps have been used by reputable hotel chains like Marriot International and Choice Hotels, they’re quickly becoming a thing of the past when compared to the capabilities of hotel smartphones like Manet. 

Hotel apps
Hotel apps are a thing of the past

With the proven ability to improve guest satisfaction, these devices manage to do everything an app can do and far more. The hotel smartphone, or rather, Manet mobile travel assistant, is already being used in many hotels across the world and is quickly becoming a favorite of travelers and hoteliers alike. The reason? There’s plenty.

What Is a Mobile Travel Assistant?

A mobile travel assistant is exactly what it sounds like. Someone in your pocket who can recommend restaurants (and keep you from the bad ones), help you book trips and activities, and even help you navigate the city. Devices like the Italian Manet traveler smartphones are a high-quality replacement for the apps that guests don’t bother downloading, have trouble accessing, or simply can’t figure out how to navigate. A mobile travel assistant completely eliminates this hassle. The smartphone is there for the guest in their room, packed with features, equipped with a SIM card and ready to be used for the duration of their stay.

Smart Travel Assistant
Mobile travel assistants improve hotel guest experience

The Hotel Master Key

There are so many small cards and devices that hotels use to enhance their guests’ experience. What if these devices were all centralized into just one smartphone? The Manet traveler smartphone can replace a wide range of hotel tech, including: 

  • Room Key
  • Smart TV Remote Control
  • Bulky Hotel Room Phone
  • Air-conditioner Remote Control
  • Room Lighitng Controller
Hotel Master Key
One key for all hotel appliances

With all these features incorporated into one device, guests can worry less about losing things they need for their stay. The convenience doesn’t stop there, however, as hotel smartphones also allow guests easy access to room service and the concierge, and are an easy and fast to use communication channel with their hotel as explained further below.

Free Calls and Free WiFi 

Even if your hotel has a well-running app, what happens if guests need to use it but don’t have internet access? With a smartphone, this problem is completely avoided. 

With Manet’s free unlimited local and international calls, and unlimited 4G connectivity in and outside the hotel property, your guests will never have to worry about connectivity and hidden charges.

Manet wifi hot spot
Mobile wifi hot spot

Even better, devices like Manet can also be used as WiFi hotspots so that guests can use additional devices, like personal laptops, smartphones, and tablets, without additional charges. Talk about earning good favor with guests! With easy 24/7 access to every online service and social app they could want and need, your guests will be taken care of at all times.

The Most Convenient Travel Tool

Whether you’re traveling for business or pleasure, Manet traveler smartphones can help every hotel guest have an experience that’s tailor made for them and their needs. Here are just a few of the features guests can access on their Manet device:

  • Tickets for local attractions, events, museums, etc.
  • Restaurant reviews, directions, and bookings
  • Tips and tricks to enjoying the city to the fullest
  • Maps and general directions
  • Local safety information
  • Texting with the Hotel
  • Hotel ancillary services ordering
Manet Smart Travel Assistant
Manet Smart Travel Assistant

Having all this services and data collected on just one device, without needing to search and dig around for them, allows guests to relax and enjoy their stay and time in the city. Needless to say, this new way of traveling, accompanied by a hotel smart mobile assistant is being highly praised by guests who’ve gotten to take advantage of it. Hotel smartphones are also a great solution for parents, traveling with young kids, who just don’t have the time to plan any last-minute outings without a ton of stress.

Revolutionary Service for Hoteliers 

Traveler smart devices like Manet have made their debut on the market just very few years ago but are already delighting hoteliers at all levels of their industry. Here are just a few of the reasons for which solutions like Manet can enhance how hoteliers conduct business.

  • Feature-rich Dashboard: The Manet solution is not limited only to smart devices. It also has an saas web-based component allowing hoteliers control all of the device’s services from a well organized web dashboard and offering them an innovative CRM improving and enhancing hotel-guest communication. Through the dashboard, hoteliers and their employees can chat with clients or send them push notifications ensuring their service is both timely and professional.   
  • Reputation Management: Manet offers hoteliers an integrated multi-channel reputation auditing system, including detailed feedback from all major travel reviewing websites like TripAdvisor, Facebook, Google, Booking and more. Furthermore, thanks to this system, hotel guests can be sent invitations to review their hotel and messages preventing them from leaving negative reviews. Improving hotel reputation has never been so easy before!
  • Valuable Analytics: Manet’s Dashboard helps hoteliers collect valuable data and analytics about the restaurants, events, places and activities that are favored by their guests. This way, improving guest experience and achieving guest delight becomes extremely intuitive.
  • Marketing and Revenue: Through Manet’s Dashboard and devices, hoteliers can easilly increase ancillary service sales thanks to easy-to-edit-from-the-dashboard mobile device service menus through which hotel guests can order food in their rooms, book airport transfers, buy spa treatments and any other service is offered by their hotel.
Manet Hotel Dashboard
The Manet Dashboard

The Verdict

If you use a smartphone and have read carefully what’s written in this article, you can easilly imagine why hotel apps cannot compete with Manet Hotel Smartphones & Dashboard and why the latter are making travelers’ and hoteliers’ lives easier and happier!

Visit www.manetmobile.com to discover more!

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