You’ve heard it before: “Content is King”.
Maybe. Maybe not. For your guest, however, only one thing is king, queen, and the whole darn kingdom: their experience. Read more
customer expectations
“Finders Keepers, losers weepers”, this old English adage, also a readjustment of an ancient Roman law (the res nullius) concerning the legislation of lost items, should be well kept in mind by the hotel industry Read more
