Introduction The fast pace of technological change has transformed customer service across various sectors, and
The hotel industry has been under a lot of pressure for the last few years.
Today, more than ever before, hotel brands must work not only on service quality improvement
Traveling to unknown soil is something close to everyone’s hearts. It is our chance to
In February 1983 Holiday Inn launched the first hotel Loyalty programs, and two months later Marriott followed the precursor launching its own hotel reward program. The foundations of one of the biggest hospitality
Managing the reputation of hotels in the digital age is its own animal. With multiple channels of engagement and bookings come multiple opportunities for strategic management — and, equally, the risk of having
Introduction The fast pace of technological change has transformed customer service across various sectors, and
The hotel industry has been under a lot of pressure for the last few years.
Today, more than ever before, hotel brands must work not only on service quality improvement
Traveling to unknown soil is something close to everyone’s hearts. It is our chance to
In February 1983 Holiday Inn launched the first hotel Loyalty programs, and two months later Marriott followed the precursor launching its own hotel reward program. The foundations of one of the biggest hospitality
Managing the reputation of hotels in the digital age is its own animal. With multiple channels of engagement and bookings come multiple opportunities for strategic management — and, equally, the risk of having
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