Travel

Traveler data protection

Amidst the troubles the tourism industry has faced during the COVID-19 pandemic, cybercrime has been an unfortunate additional concern for hospitality companies and travelers alike. Cybercriminals have taken the crisis as an opportunity to prey on fear and the virtual shift at a time when we need online systems more than ever. This puts guest information at risk.

From credit card numbers to itineraries, your data should stay perfectly safe during your travels. After all, everyone deserves a peaceful break from the stresses of the modern world. Fortunately, hotels and tourism-related apps are becoming increasingly aware of threats and are taking the necessary steps to protect guest information.

Protecting your own and your hotel’s guest data comes down to understanding when that data is vulnerable and using the right tools and software to prevent unauthorized access. This article explores how hospitality-focused apps are stepping up to provide information security so that travelers can take advantage of digital travel tools without having to worry for their data security.


Vulnerabilities in Guest Information Processing

A variety of information is collected during travel and hotel visits. From the first instance of searching for appropriate accommodations and onward, travelers submit their names, email addresses, phone numbers, and credit card details.

Meanwhile, hotels increasingly rely on digital tools and practices like mobile check-in and smart assistants. This means additional data transfers over digital networks. These smart systems offer an improved guest experience, but they can also come with risks if not properly protected.

Fraud and data theft are unfortunate occurrences when using technological platforms and, while some systems are better than others, no network can completely guarantee absolute safety from a data breach.

Hoteliers and their guests face threats like:

• Theft of personal identifying information.
• DarkHotel hacking attempts through spear-phishing scams and peer-to-peer network attacks.
• Ransomware and DDoS attacks.
• Point-of-Sale system breaches.

In the wake of the COVID-19 pandemic, hackers have more than doubled their attack attempts. Pandemic-related phishing schemes and social engineering scams have thus become common practices. Therefore, to keep tourists safe and at peace today, hoteliers must adopt security measures that mitigate cybersecurity risks so that they can also focus on all other pandemic-related health safety measures that are necessary to guarantee their guests a safe and pleasant stay.

Hacker breaching data – Photo by tookapic on Pixabay


How Hotel Apps Help Secure Data

Few industries are still unsupported by helpful mobile applications today. The hospitality and tourism industries are among the most served ones! Hotel apps enhance the guest experience at just about every stage of travel, from bookings to guest management and travel tips. But what are tourism apps doing in terms of cybersecurity?

Apps like Manet provide both guest convenience and information security right from the check-in process and on, offering a secure platform for travel assistance and contactless service. Here are just some of the other ways tourism apps achieve this security:


Securing Mobile Check-In

Digital room keys are one of the revolutionary tech innovations powering contactless service and virtual guest check-in. In the time of social distancing, these systems can be immensely helpful in maintaining health and safety standards. But they can also present digital threats, especially where credit card information is involved.

Fortunately, however, tourism-related apps like Manet, address these threats and have implemented security standards to better protect guests against any vulnerabilities in the system. Frequent updates, user authentication, and consistent tests of the Internet of Things (IoT) lock systems all help maintain mobile check-in procedures to keep guests and their information safe.


Educating Travelers and Providing Alternatives

Hoteliers recognize that when it comes to traveler data, guests want to feel like they are in control of their own privacy and security. Hotel apps can make this possible by educating guests regarding cybersecurity best practices. Whether it be through comprehensive guides to logging in safely to guest WiFi or information on how and when the hotel will contact guests, these applications can make a big difference in ensuring traveler data safety through education alone.

However, traveler-focused tools should also consider alternatives to guest WiFi. For instance, the 5G wireless network is emerging as a faster and more effective way to access the internet. Mobile app developers are recognizing the need for 5G compatibility in hotel and tourism applications and tools, allowing guests to utilize these networks without relying on vulnerable guest WiFi. Manet, with its smart travel assistants, has always been at the forefront of ensuring the compatibility and availability of network options like these to help keep traveler information secure.

Manet Smart Travel Assistant
Traveler using Manet Smart Travel Assistant


Revitalizing Security Tech

Cybersecurity technologies are improving all the time. In the course of application development, hospitality and software companies are applying these new technologies to improve encryption and data storage processes on mobile devices.

For example, artificial intelligence and machine learning algorithms are getting increasingly good at modeling, predicting, and catching potential data breaches. The use of these tools from the application development process onward inspires more thorough security practices to secure mobile app code from the backend. Then, encryption techniques can also be broadly instituted to secure the platform for the end-user.

Tourism-centered applications and digital tools are fueling better security through better processes and highly-trained information systems professionals who add value through their cybersecurity expertise. Modern tourism requires an extensively digital approach, so these professionals are key to constantly improving mobile hospitality applications to offer cutting-edge security.

Thanks to skilled cybersecurity professionals and highly secure travel and hospitality digital tools travelers can kick back and fully enjoy their stay knowing their information is safe.

Happy tourists – Photo by Jill Wellington on Pixabay


A Safer Future for Tourists

In the face of widespread industry troubles like pandemic and cybercrime, tourism app security is an absolute travel necessity. Not only can secure technology help hoteliers flourish, even while COVID-19 rages, but it can also help them establish high digital protection for business guests who often have to work remotely while traveling.

With the future of the travel industry dependent on the security of guest information, implementing protections from the app development stage to the check-in process helps making safe travel possible even in a world full of digital hazards. For hoteliers, implementing in their processes a secure and proven hospitality application may make the difference in hotel reputation for guest data security.


Article by Luke Smith – Manet Guest Writer & Technology Enthusiast

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wearable technology

The term “wearable technology” covers gadgets that you usually wear in daily life such as fitness watches, heating jackets, heart-rate wrist bands, body cameras or rucksacks with built-in WIFI hotspots. With continuous ground-breaking advancements, tech manufacturers introduce wearables that you incorporate into everyday life. As consumer demand for amazing travel experiences is increasing, tech companies work hard to introduce advanced gadgets and wearables designed to satisfy traveler needs.

Below we focus on some aspects of the impact that this wearable technology has had on tourist and travel industries:

Generating revenue from Virtual Reality

A lot of tourist agents are now utilizing virtual reality technology to give their customers an immersive view of their destination, hotel accommodation or overall tour perks. When using this technology, customers get a clear preview of their vacation and an idea about what their flight experience, hotel rooms or even walk on a beach of their destination would be like. This virtual experience makes the travel experience more appealing and makes vacation purchases more probable.

Easy and worry-free airplane boarding

In recent years some airlines have developed applications that support wearable technology like for example smart watches. These applications enable easy boarding with smartwatches or smartphones instead of boarding passes.
This way, boarding and check-in processes are sped up for the joy of demanding travelers who do not need to queu up and go through time consuming procedures when traveling.

smart boarding pass
Photo by Dose Media on Unsplash

For example, a famous luxury gadget producer introduced in a wrist gadget that allows travelers to directly scan on-screen boarding passes without the worry of carrying them everywhere. This gadget also allows gps navigation, Uber booking whenever needed and easy restaurant-hotel-shopping center lookup. Last but not least, it will also act as your travel guide and translate for you different languages.

Capture the perfect time-lapse with body cameras

A perfect technology gadget for wanderers when it comes to collecting memories on every step of the way. For example, ski lovers who want to film all their adventurous descents, until now had to use bulky selfie sticks and mobile cameras to shoot their videos. Today body cameras have made this job easier, as skiers just have to fix them on their skiing suits and voila! Filming adventurous skiing memories and breathtaking timeplases on high mountains becomes a child’s play!

Smarter customer experience

Wearable technologies have transformed customer experiences making them richer and more pleasant. For example, hotel guests using smartwatches can receive push notifications on them, sent by their hotel concierge, to confirm a spa or dinner booking and they can also use them to pay their bill at check-out.

Safety and health security for the adventure lover

Small wearable gadgets also have a big impact on traveler security and safety. Recently, a skin care company introduced a gadget that reports ultraviolet ray exposure helping travelers avoid sun burn. Another travel accessory company has introduced smart backpacks that have anti-theft gps, charging sockets and a built-in electronic weight scale showing how much they weight.

The above mentioned applications of wearable technologies on tourism are revolutionizing the way people travel and their number is destined to grow rapidly in the next years.


Article written by Eliza Megan

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guided tours

Different people have their preferences in terms of travel. Some like to do the searching of itineraries on their own when they get to their destination. Others prefer just to sit back and let a travel company assist them during their trip.

Guided tours have their perks for people who travel in groups or for those who backpack or travel solo. For some, it makes for a more immersive experience when they’re on vacation. It also consumes less time in terms of preparation because they arrange your itinerary during your trip.

We all have different needs when it comes to vacation preferences. The great thing is, we have options that can we can benefit from. Let’s look at the one being discussed now to learn how guided tours can make traveling better.

Source: Unsplash

More time for the sights

When you sign up for a guided tour, you’ll have more time to enjoy the beautiful sights of your destination. Most travel and tour companies have their own or a partner that provides transportation for the guided tour. Some invest in travel vans or a bus for sale to use for city tours.

Since you are on a guided tour, it means you’ll follow a schedule of places. This allows you to see everything you want in a time-efficient manner. This is also perfect when you only have a limited time to cover a lot of ground.

On an open roof tour bus or a boat, you’ll get to pass through many different places that are not on your itinerary but are worth checking out. You can take photos of them and include them on the list of places to visit for your next travel.

Source: Unsplash

Learn more about your destination

The guides that accompany you on tour are knowledgeable about your destination. Most of them are trained by their companies or locals who’s lived there their entire lives. If there’s anything you want to learn about the destination that you haven’t Googled yet, the chances are they know about it.

You can learn about the culture of the place from their perspective and insights. They’ve got insider knowledge that you don’t know about, and they know so much more about certain facts, details, and nuances that only locals know. Your vacation wouldn’t be complete without picking up new stuff, and you’ll find those on a guided tour.

That’s the immersive experience that most people look for. It’s one of the things that makes signing up for a tour worth more than the money you paid for it.

Manet App - Digital Concierge
Manet Mobile Smart Travel Guide

Experience digitally-assisted tours

You’ve probably used navigation apps on your smartphone once or twice before. Take that to the next level and get on a tour that uses mobile travel assistants.

Mobile travel assistants are optimized to upgrade travel experiences. For example, Manet provides innovative travel software that can make traveling convenient. Their mobile app serves as a digital companion where you can do everything, from scheduling itineraries to language translation.

Through the use of technology, your guided tour can be even better than you ever thought it would. You can have the smooth and hassle-free travel you desire in the palm of your hand.

Source: Unsplash

Safety and comfort

Traveling on a tour is safer than doing it on your own, especially if it’s your first time and you’re alone. You’re guided, and you’re with a group of tourists that are in the same boat as you are. You’ve got more people to ask for help from and talk to if in case you need to go in a different direction for a little while.

Your tour guide will inform you about which areas to avoid. There are sketchy and risky areas in all destinations, and it’d be wise for you not to explore them.

Wrapping up

Signing up on a guided tour has its positives that’ll make for a better vacation experience. If you’re up for it, try one to see how it works for you.


Author’s Bio:

Rosette is a freelance writer who loves to travel and go on road trips. Setting off the road for over 5 years now, she’s developed a habit of looking for the best transportation services to give her a one-of-a-kind experience on the road. Today, it has become her hobby to read and write about transportation comfortability, safety, and luxury.

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